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Businesses respond quickly . Other benefits in using this technology . See all categories . As a customer service channel . Support may not become the obvious tool that can replace the functions of customer service departments in digital companies. In this sense we cannot forget that as several reports in recent months have demonstrated the scope has gained a huge following so that users can only use this tool a very common system and therefore very easy to maintain this type of relationship with the company in an online format another aspect that should be considered from now on is the possibility of group work.