ChatGuru: Learn how to reach new heights in customer experience

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Growing companies often struggle to provide customer experiences that exceed expectations and compete in the marketplace. Implementing a quality, scalable approach can save costs and increase efficiency, as well as have a real impact on consumer satisfaction and loyalty. This is where ChatGuru comes in! Using our platform can help your company increase its engagement capacity without sacrificing service quality , reaching new levels of customer experience. Explore how the ChatGuru platform works now! According to the Experience is Everything study, by PWC Brasil , more than 80% of Brazilian consumers highly value the speed with which a transaction can be completed, the availability of easy payment options and the friendliness of the service team. If your company is seeing growing demand for customer service, but doesn't want to recruit extra employees, ChatGuru's technology could be the answer. Our program allows customers to get quick text message responses to commonly asked issues at any time of the day or night. ChatGuru's chatbots utilize its database of information to answer users' questions and solve their problems. They have excellent question recognition and answering skills.

Additionally, ChatGuru can help you ensure that every call receives the same high-quality customer service, receiving consistent and reliable information, regardless of the volume of active chats. Discover six main advantages of using a ChatGuru chatbot for customer support: Fast response time The availability of a 24/7 support team Individualized approaches to customer communication Data collect Consistency in user experience This Industry Email List will improve both the quality of assistance provided support team. No matter how big or small your business is, using ChatGuru to educate and anticipate your customer queries is a sure way to reduce the support call load you receive. 5 methods to reach new heights in customer experience Your company can establish a quality and proactive benchmark, which can be expanded in response to growing demand, thanks to the tools at your disposal on our platform.



Check out these five proactive approaches to expanding your customer service with ChatGuru right away! 1. Increase brand visibility Seventy-five percent of respondents in Meta's (formerly Facebook) 2020 Business Messaging Study said they would like to be able to text businesses the same way they text friends and family. Likewise, in Brazil, 54% of users use WhatsApp at some point during the day, 54% display it permanently on their home screens and 33% spend most of their time on it. Together, the results of these two surveys show that WhatsApp is the most popular messaging program in Brazil, serving as a vital channel for promoting positive interactions between companies and their customers. With this approach, your company will be able to offer customers a comfortable, two-way conversational environment, integrated with all ChatGuru features. ChatGuru makes interacting with consumers simpler and more personal, increasing the number of people who will be affected by your brand message. 2. Make self-service easy To keep customers coming back, you need to provide them with service that is proactive and quality.